Deeskalace konfliktu
What does the term mean
Deliberate reduction of tension in a crisis situation to prevent physical conflict.
Deeskalace is one of the most important skills of a worker Event security. It is the art of calming down an aggressive visitor using non-verbal communication and specific communication patterns.
Practical meaning
How Deeskalace konfliktu applies to a real service
It makes sense mainly when it results in a specific procedure for an object, an event or a team on site.
When is the term resolved
Deeskalace konfliktu is mainly handled in practice when briefing the team, preparing an event, evaluating an incident or setting rules for conflict situations.
Common mistakes in practice
The problem arises when the concept is described only in theory and the team does not have clear roles, a communication channel or a boundary for escalation.
What to do in practice
If the term applies to your real operation, it connects to Event security. That is where we deal with the specific space, scope, responsibility and next step before deployment.
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