People-facing reception
- Visitors
- contact verification and directions
- Tenants
- contacts and their entrance procedures
- Deliveries
- agreed handover point and recipient notice
Building reception and access
Reception and building security
We provide reception and security services for office buildings. Duties include welcoming visitors, recording keys and passes and supervising access. Daytime and after-hours coverage is agreed around your building.
Reception procedure essentials
- Visitor
- verified and handed over under building rules
- Key or access card
- traceable issue and return
- Exception
- recorded and handed to the named contact
Details for an initial proposal
What to send for an initial proposal
You do not need a finished operating instruction.Pricing and availability are confirmed against reception duties, shifts, cover requirements and location.What affects service pricingRelated case study: security at a Clarion hotel event
- 01Building and entrances
address, site type, main and service entrances
- 02Hours and workload
operating hours, peaks, evenings and visitor flow
- 03Duties and systems
deliveries, telephone, keys, cards, languages and access
- 04Handover and cover
contacts, exceptions and the required cover procedure
Service scope
Daytime reception and after-hours security
Duties and staffing are agreed so reception, access checks and patrols fit the building operation.Building security procedures
- Closure
- steps under the supplied procedure
- Exceptions
- contractors, late arrivals or alarms
- Patrol
- only where the reception desk can be left safely
Visitor information
Visitor and access records
The client defines recorded data, access, corrections and deletion. The service uses only systems included in the written brief.- Purpose
- why the data is recorded
- Access
- who may use the record
- Retention
- when and by whom it is removed
Related information
Related services and information
Non-binding enquiry
Discuss coverage for your building
Tell us the location, operating hours and required reception duties. We will discuss the details and prepare a non-binding proposal.
- The scope and price are agreed before the service starts.
- Any missing details can be discussed together.
FAQ
What to know before sending an enquiry
Brief answers about scope, shifts and records.01What can a reception service include?
Visitors, directions, deliveries, telephone duties, keys or access cards. Duties are confirmed against the rules and post workload.
02Can reception be combined with security supervision?
Yes, where roles and workload are compatible. It must be clear whether the post may be left and who receives an incident report.
03How are shifts and absence cover confirmed?
Against location, hours, duties and team availability. Cover and briefing arrangements are stated in the proposal or operating instruction.