Verbal Judo
What does the term mean
Tactical communication technique for de-escalating conflicts and gaining cooperation.
Verbal Judo teaches security personnel to use words as a tool to control a situation without having to use physical force. The goal is to "persuade" the other party to voluntary cooperation.
Key principles
- Empatie: Understanding the emotions of the aggressor, even if we do not agree with him.
- Profesionalita: Don't take emotions and insults personally.
- Options: Give the aggressor a choice ("You can leave in peace, or we will have to call the Police of the Czech Republic").
Practical meaning
How Verbal Judo applies to a real service
It makes sense mainly when it results in a specific procedure for an object, an event or a team on site.
When is the term resolved
Verbal Judo is mainly handled in practice when briefing the team, preparing an event, evaluating an incident or setting rules for conflict situations.
Common mistakes in practice
The problem arises when the concept is described only in theory and the team does not have clear roles, a communication channel or a boundary for escalation.
What to do in practice
If the term applies to your real operation, it connects to Event security. That is where we deal with the specific space, scope, responsibility and next step before deployment.
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