Verbal Judo teaches security personnel to use words as a tool to control a situation without having to use physical force. The goal is to "persuade" the other party to voluntary cooperation.
Key principles
- Empatie: Understanding the emotions of the aggressor, even if we do not agree with him.
- Profesionalita: Don't take emotions and insults personally.
- Options: Give the aggressor a choice ("You can leave in peace, or we will have to call the Police of the Czech Republic").