Interview stance is a neutral stance for talking to a person who may be escalating. The worker does not stand head-on "for strength", but slightly turned to the side, with free hands and a distance to give him time to react.
Why is it used
- Maintains reaction zone without unnecessary provocation.
- It leaves the hands visible and ready for protection, not a show of strength.
- It helps to conduct a conversation in a calm manner, especially during an entrance check, taking a person out or solving a complaint.
Attitude alone will not solve the situation. It only works in conjunction with communication, reading signals and a clear escalation procedure.